VP Revenue/ Customer Success

About Us

We are an AI company transforming how enterprises manage customer engagement. Our platform combines advanced speech and language technologies to automate high‑volume customer conversations, delivering faster response times, 24/7 availability, and measurable improvements in business outcomes.

We are a fast‑growing organisation, backed by an established group, with a team that has scaled rapidly and is set to more than double in the coming year. We are building a new category in enterprise automation.

Note: This is a regional role, hired across multiple metros. One seat is currently offered in a primary metro, with further seats opening in other key locations. Each regional VP owns the revenue and client relationships for their assigned portfolio. This role sits below the Group CEO mandate and is distinct from it.

Why this role exists

Our sales team is strong and has already secured a broad base of enterprise clients. What follows a signature is an intensive, outcome‑defining engagement cycle – typically two to three months – involving daily client interaction, KPI alignment, and the technical and commercial work required to turn a pilot into a scaled, revenue‑generating deployment.

Today, no single owner carries that journey end‑to‑end. Sales moves on to new opportunities, delivery engineers handle customisation, and the client relationship and expansion revenue fall into the gap between them. The VP Revenue closes that gap for their region. You own everything after the deal is signed: converting the pilot, retaining and growing the account, and serving as the trusted senior contact who turns a marquee logo into a long‑term, expanding partnership.

The mandate

You own the net revenue of your regional portfolio and the client relationships that drive it.

• Own pilot‑to‑production conversion for your accounts. Build the success plan, align on KPIs, and drive the outcomes that move a pilot to a scaled, paid deployment.
• Own net revenue retention and expansion across your portfolio: renewals, upsell and cross‑sell. Carry the number.
• Be the senior, trusted relationship owner for your region's enterprise accounts, credible from the practitioner up to the C‑suite.
• Run the operating rhythm: quarterly business reviews, account health monitoring, escalation management, and a clear line of sight on every account's trajectory.
• Partner tightly with Sales on handoff, with Delivery and Engineering on deployment quality (performance, reliability, accuracy), and with Product on the client feedback loop.
• Contribute to the playbook. As the function scales, help codify what works and mentor a pod in your region.
• Instrument the motion: track net revenue retention, gross retention, time‑to‑value, pilot conversion rate and account health, and use them to run the business – not just to describe it.

Who you are

• Around 7 to 15 years of experience in a role where you owned revenue, go‑to‑market outcomes or a client relationship end‑to‑end.
• A strong strategic and commercial operator. Backgrounds that fit well: top‑tier strategy consulting, a CEO's office, chief‑of‑staff or BizOps role at a high‑growth tech company, or a revenue/GTM role with clear ownership. An elite academic background (premier business school, ideally with a technical undergraduate degree) is a plus.
• A demonstrable revenue or growth thread: pricing and packaging, expansion, churn reduction, market entry, or account growth – with numbers to back it.
• Adjacency to our world is valued: enterprise SaaS, AI‑powered platforms, or high‑growth technology companies.
• You have carried a real number or a real client, not only advised on one. This role is hands‑on and relentless through a pilot cycle, so we index on execution stamina as much as strategic horsepower.
• Comfortable in large enterprise environments and credible in a technical, solution‑led sale without needing to be an engineer.
• You thrive at startup pace: hands‑on in the detail, strategic about the system, energised by ambiguity and speed.