Forward Deployment Engineer
Bangalore
Technology
2 Openings
Responsibilities
* Act as the first line of technical support for enterprise customers using Portkey's AI Gateway and observability stack.
* Debug issues across APIs, SDKs, and integrations, working directly with engineering when needed.
* Reproduce, test, and validate customer-reported problems.
* Create clear technical documentation, guides, and troubleshooting playbooks.
* Partner closely with customers, ensuring smooth onboarding, quick resolutions, and exceptional experience.
Requirements
* Solid coding background (Node.js/Python/Go preferred).
* Excellent understanding of APIs, testing/debugging, and developer workflows.
* Familiarity with AI/LLM ecosystem (agents, RAG, MCP) and modern infra (Kubernetes, cloud, observability).
* Strong communication skills with a knack for simplifying complex technical concepts.
* Prior experience in customer-facing technical roles.
* Act as the first line of technical support for enterprise customers using Portkey's AI Gateway and observability stack.
* Debug issues across APIs, SDKs, and integrations, working directly with engineering when needed.
* Reproduce, test, and validate customer-reported problems.
* Create clear technical documentation, guides, and troubleshooting playbooks.
* Partner closely with customers, ensuring smooth onboarding, quick resolutions, and exceptional experience.
Requirements
* Solid coding background (Node.js/Python/Go preferred).
* Excellent understanding of APIs, testing/debugging, and developer workflows.
* Familiarity with AI/LLM ecosystem (agents, RAG, MCP) and modern infra (Kubernetes, cloud, observability).
* Strong communication skills with a knack for simplifying complex technical concepts.
* Prior experience in customer-facing technical roles.
Recruitment Notice
“Due to high interest, our team connects only with candidates whose profiles closely match the role mandate.”
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