Operation Manager

## About the Role

We are looking for a high-ownership professional to lead the Health Insurance vertical from an operations and partnerships perspective.

This role sits at the intersection of operations, compliance, commercial negotiations, and partner management, and will act as the end-to-end owner of the vertical’s operational governance and retailer relationships.

You will work closely with internal sales teams, compliance teams, and external insurance partners to ensure seamless, compliant, and timely sales execution while optimizing commercial outcomes.

## Key Responsibilities

### 1\. Vertical Ownership

* Own end-to-end operational governance for the Health Insurance vertical
* Ensure adherence to defined SLAs and submission timelines
* Monitor overall performance metrics and drive improvements

### 2\. SOP & Process Governance

* Draft and maintain detailed SOPs based on partner contracts and compliance requirements
* Implement structured maker-checker systems
* Ensure execution teams adhere to defined processes
* Continuously improve operational workflows

### 3\. Compliance & Audit Oversight

* Ensure all sales (online and contact center) meet compliance standards
* Monitor quality checks and call audits
* Report compliant/non-compliant submissions to partners
* Work toward automation of manual processes

### 4\. Retailer / Partner Management

* Manage relationships with insurance partners
* Conduct performance reviews and audits
* Negotiate commercials, commissions, and volume commitments
* Collaborate on marketing initiatives to drive growth

### 5\. Performance & Data Management

* Track sales performance, conversion rates, and operational metrics
* Use data to identify bottlenecks and drive corrective actions
* Challenge internal teams and partners using structured analysis

### 6\. New Partner Onboarding (When Required)

* Identify and onboard new insurance partners
* Ensure seamless integration into operational workflows

## Experience & Qualifications

* 3–6 years of experience in category management, vendor management, operations ownership, or partnership management
* Experience in marketplaces, insurance aggregators, fintech, or fast-paced startup environments preferred
* Exposure to commercial negotiations and vendor relationship management
* Experience drafting SOPs or managing operational governance

Education:

* MBA preferred (Tier-1 institutes a plus)

## Must-Have Skills

* Strong written and verbal communication skills (external partner-facing)
* Strong analytical and Excel capabilities
* Structured process thinking and documentation skills
* Compliance and audit mindset
* Ability to manage multiple stakeholders across functions
* High ownership and accountability

## What Success Looks Like

* 100% SLA adherence on sales submissions
* Improved compliance rates
* Strong retailer relationships
* Commercial optimization through data-backed negotiation.