Head of Engineering- Delivery

Description

Summary of the Position

The Head of Engineering – Delivery will lead large-scale engineering delivery operations, managing India-based teams responsible for delivering software services and projects to global customers.

The role requires a strong technical and delivery leader with expertise across software development, SDLC, Agile, Cloud, DevOps, Automation and AI/ML practices. The individual will drive delivery excellence, project governance, operational efficiency and customer satisfaction while ensuring high-quality and timely execution.

The role will involve leading and scaling large, multi-disciplinary engineering teams, mentoring delivery leaders, managing senior customer relationships, driving innovation and continuous improvement, and aligning engineering delivery with business objectives.

Key Responsibilities

• Lead and manage large-scale engineering delivery operations, overseeing teams of 200–400 professionals through delivery managers, project managers and technical leads.
• Provide hands-on technical and delivery leadership, leveraging strong SDLC knowledge and the ability to dive deep into complex projects and technical challenges.
• Drive high-quality and timely delivery across software development, design and architecture, testing, automation and managed services.
• Establish strong delivery governance, project management practices, Agile methodologies, DevOps, Cloud, Automation and AI/ML adoption across engineering teams.
• Build, mentor and develop high-performing engineering teams, fostering accountability, ownership, collaboration and continuous learning.
• Act as a senior technical and delivery representative in customer engagements, driving technical discussions, managing stakeholder expectations and ensuring customer satisfaction.
• Oversee project governance, service transitions, delivery assurance, performance management and continuous service improvement.
• Handle critical customer escalations, identify delivery challenges and implement corrective action and improvement plans.
• Contribute to engineering strategy, future technology propositions, innovation initiatives and capability development in alignment with business objectives.
• Collaborate with senior leadership, operations, resource management, engineering excellence, sales and pre-sales teams to ensure effective delivery and business growth.
• Drive delivery KPIs, productivity, quality standards, contractual compliance and engineering best practices across projects.
• Provide regular updates to senior management on delivery performance, business progress, challenges and team development.

Key Stakeholder Collaboration

• Work closely with operations, resourcing, service design and pre-sales teams to plan and successfully execute new customer engagements.
• Partner with engineering excellence teams to drive continuous service improvement, delivery standards, quality and customer satisfaction.
• Collaborate with resource management and planning teams to ensure effective resource allocation, utilisation and workforce planning.
• Work with engineering governance teams to strengthen delivery processes, compliance, KPIs and operational efficiency.
• Engage with senior business stakeholders to drive organisational changes, communicate challenges and implement improvement initiatives.
• Support sales and marketing teams in customer meetings, solution discussions, new business opportunities and commercial engagements.

Skills and Experience – Essential

• 15+ years of overall IT experience across software development, engineering and technology delivery.
• Minimum 5+ years of experience leading large-scale software engineering or delivery teams.
• Proven experience managing and scaling large engineering teams of approximately 200–400 professionals through multiple layers of leadership.
• Strong technical foundation across software development, SDLC, multiple technology stacks and engineering methodologies.
• Hands-on understanding of Agile delivery, DevOps, Cloud, Automation and AI/ML practices.
• Experience managing complex software delivery engagements, multiple projects and large delivery workstreams.
• Strong capabilities in delivery governance, project execution, service management, performance monitoring and continuous improvement.
• Demonstrated ability to lead, mentor and develop delivery managers, project managers and technical leaders.
• Excellent customer-facing and stakeholder management skills, with the ability to engage senior stakeholders across global markets.
• Strong commercial awareness and understanding of contractual obligations, service standards and customer commitments.
• Experience driving engineering excellence, innovation, productivity, quality standards and organisational transformation.
• Strong communication, decision-making, problem-solving and escalation management skills.