Director of Product - Operations

The Role

As Director, Product - Operations, you will own product outcomes across our post-booking execution engine - from order management and project coordination through permit flows, EMI and financing execution, installation, commissioning and supply chain operations. This is a senior, hands-on leadership role in a highly execution-driven environment, where product decisions directly affect throughput, cost efficiency, on-ground reliability, and the predictability of our delivery at scale.

You will operate across multiple PODs and large business units, working closely with PMs, SPMs, engineering, design, and business leaders to frame complex problems, shape scalable solutions, and close cross-functional trade-offs. While the role has significant scope and leverage, it also requires depth - stepping in to help teams think through workflows, system design, and PRDs when ambiguity, scale, or risk is high.

Scope of Responsibility

● Own product outcomes across our post-booking operations backbone - order management, project coordination, permits, supply chain execution, financing journeys, and installation & commissioning.

● Be accountable for the reliability, throughput, and cost efficiency of our delivery engine - with a mandate to shift real workflow execution into the system and eliminate the offline coordination that constrains predictability and scale.

● Own the product surface connecting our operational systems to supply chain and ERP infrastructure - ensuring reliable and comprehensive information flows.

● Identify and address structural bottlenecks and failure modes across complex, interdependent systems using operational data, ground signals, and business context.

● Set clear product direction and priorities across multiple PM and SPM-owned areas, focusing on reliability, throughput, cost efficiency, and exception reduction.

● Work hands-on with PMs and SPMs to frame complex, ambiguous problems, shape solution approaches, and raise the quality of PRDs and solution design.

● Drive alignment and close trade-offs across operations, engineering, finance, and business stakeholders, especially where ownership is unclear or incentives conflict.

● Balance short-term execution pressure with long-term system robustness, maintainability,

scalability, and resilience.

What Success Requires

● 10–14+ years of product management experience, with meaningful exposure to operations, supply chain, logistics, construction, or similarly complex execution-heavy domains.

● Proven ability to exercise system-level judgment in workflow-heavy, execution-critical environments where product decisions have immediate business and operational consequences.

● Experience owning or shaping large, interdependent systems with real throughput constraints, failure modes, and on-ground complexity.

● Exposure to supply chain, procurement, or ERP-adjacent product contexts is a plus.

● Experience managing multi-party workflows with external dependencies - permits, financing partners, third-party vendors, or regulatory bodies.

● Comfort operating across multiple PODs and business units while maintaining depth where decisions are irreversible or high-risk.

● Strong data fluency applied to operational outcomes - understanding bottlenecks, exceptions, unit economics, and second-order effects.

● Hands-on leadership style - willing and able to engage deeply in problem framing, solution design, and PRDs when leverage is highest.

● High credibility with senior operations and engineering leaders, built through judgment and follow-through rather than authority.

● Demonstrated capability to lead, coach, and hold a high bar for PMs and cross-functional teams.

● A collaborative, low-ego working style that reinforces trust, accountability, and a non-toxic execution culture at scale.